At bes365, privacy is not a technical footnote buried at the bottom of the page — it is a core part of the relationship with every user. This page clearly explains what data we collect, why we collect it, how we use it, and what rights you have under the LGPD.
🔒 Summary of this policy:
Six concrete practices that define our approach to handling personal data.
A bes365 processes all users' personal data in compliance with the Brazilian General Data Protection Law (Lei nº 13.709/2018). This means every piece of data collected has a specific purpose, a defined legal basis, and a proportionate retention period. You have the right to know exactly what we do with your information — and this policy answers that clearly.
All financial transactions on the bes365 — deposits via Pix, boleto, credit card, or PicPay — are protected with 256-bit encryption. Your payment data travels through secure channels and is not stored in plain text on our servers. The same security standard applies to login, balance communications, and betting history.
A bes365 does not sell, rent, or transfer your personal data to third parties for commercial purposes. We share information only with the operational partners strictly necessary to provide the service — such as payment processors and live casino providers — and always under confidentiality and data processing agreements.
The personal data of Brazilian users of bes365 are stored and processed primarily on servers located in Brazil or in countries with an equivalent level of protection recognized by the ANPD (National Data Protection Authority). International data transfers, when necessary, follow the safeguards set out in art. 33 of the LGPD.
At bes365, every piece of information collected has a reason to exist. Your CPF is used for identity verification and fraud prevention. Your email, for account communications and promotions. Your betting history, for support and anti-money laundering compliance. We don't collect data we don't use — and we don't use data beyond its stated purpose.
You can access, correct, export, or request the deletion of your personal data directly through bes365, at any time. Exercising these rights is free of charge, hassle-free, and responded to within the deadlines set by the LGPD — generally up to 15 business days. Your privacy is a right, not a favor.
This Privacy Policy describes how bes365 (bes365.best) collects, uses, stores, and protects the personal data of its users in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018). By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you have any questions, please contact our support team or our Data Protection Officer at privacidade@bes365.best.
The controller of personal data collected by the platform is bes365, operator of bes365.best. The controller is responsible for decisions regarding data processing — what to collect, for what purpose, and how long to retain it.
To exercise your rights or for any questions related to the processing of personal data, users may contact:
A bes365 collects personal data at different points during the user's interaction with the platform. The table below summarizes the main data collected, when it is collected, and the purpose:
| Data Collected | When It Is Collected | Primary Purpose |
|---|---|---|
| Full name | Registration | Identification and communication |
| CPF | Registration | Identity Verification and Account Uniqueness |
| Date of birth | Registration | Age verification (+18) |
| Registration | Communication, password recovery, and notifications | |
| Mobile number | Registration / 2FA | Two-factor authentication and urgent communications |
| Residential address | KYC Verification | Confirmation of Brazilian residency and regulatory compliance |
| Government-issued ID (RG/CNH/passport) | KYC Verification | Fraud Prevention and KYC/AML Compliance |
| Pix key / banking details | Withdrawal | Payment Processing and Anti-Money Laundering |
| Betting and transaction history | Platform usage | Support, fraud prevention, and legal obligations |
| IP address and device data | Site/app access | Security, fraud detection, and geolocation |
| Browsing and usage data (cookies) | Site/app usage | Experience Improvement and Usage Analytics |
A bes365 does not collect sensitive personal data such as racial origin, religious beliefs, health data, or sexual orientation. All data collected has a legitimate purpose proportional to the service provided.
The personal data collected by bes365 are used exclusively for the following purposes:
All data processing carried out by bes365 has a legal basis under the LGPD (art. 7). The main legal bases used are:
A bes365 does not sell personal data. Information is shared with third parties only in the following situations, always with appropriate security controls in place:
A bes365 retains personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with mandatory legal retention periods:
Personal data that no longer needs to be retained for any legitimate purpose is securely deleted with guaranteed irreversibility. You may request early deletion of data not subject to mandatory legal retention through the privacy channel.
A bes365 adopts robust technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction:
A bes365 uses cookies and similar technologies to enhance the platform experience, ensure session security, and analyze service usage. The types of cookies used are:
You can manage and disable non-essential cookies at any time through your browser settings or via the cookie preference panel available in the platform footer.
The platform bes365 is intended exclusively for individuals aged 18 or older. We do not knowingly collect personal data from anyone under 18.
Registration requires a valid CPF, and age verification is a mandatory part of the account opening process. Any account identified as belonging to a minor is closed immediately, with data collected during registration deleted once identification is confirmed and any applicable legal obligations have been met.
Parents or guardians who become aware that a minor has created an account on bes365 should contact us immediately at privacidade@bes365.best so the situation can be resolved without delay.
The LGPD grants personal data subjects a set of rights that bes365 is fully committed to upholding. See each right and how to exercise it below:
Request a full copy of the personal data bes365 holds about you. We respond within 15 business days.
Request the correction of incomplete, inaccurate, or outdated data. Basic registration details can be updated directly in your account settings.
Request the deletion of your personal data when it is no longer needed for the purpose it was collected — subject to mandatory retention periods required by law.
Receive your data in a structured, interoperable format for transfer to another controller, in accordance with ANPD regulations.
Object to data processing based on legitimate interest when it conflicts with your fundamental rights.
Request information about which entities your data has been shared with and for what specific purpose.
To exercise any of these rights, please contact the DPO at bes365 at privacidade@bes365.best, stating the right you wish to exercise and your account details for identification. All requests are responded to within the legally required timeframe.
If you are not satisfied with the response you receive, you have the right to file a complaint with the ANPD (National Data Protection Authority), as provided under art. 18, § 1º of the LGPD.
A bes365 may periodically update this Privacy Policy to reflect changes in data processing practices, new platform features, or updates to Brazilian legislation — including ANPD regulations.
When relevant changes are made, you will be notified by email (at your registered address) and by an in-platform notice at least 7 days before the changes take effect. The date of the latest update is always shown at the top of this page.
Continued use of the platform after the changes take effect constitutes acceptance of the updated policy. If you disagree with the changes, you may request account closure before the effective date, with any available balance returned in accordance with the procedures described in the Terms and Conditions.
For any questions relating to this Privacy Policy or the processing of your personal data, the bes365 provides the following channels:
The standard response time for LGPD-related requests is up to 15 business days from receipt of a properly identified request. Requests requiring more complex analysis may have their deadline extended, with prior notice given to the requester.
This Privacy Policy is governed by Brazilian law. Any dispute not resolved through the privacy channel may be submitted to the ANPD or the competent court, as set out in the platform's Terms and Conditions.
When you create an account on an online betting platform, you provide a fairly broad set of personal information — name, CPF, date of birth, address, banking details, betting history. That's a lot. And it makes sense to want to know exactly what happens with all of it after you click "Register". The bes365 understands this concern, which is why this policy was written in plain language, free from the dense technical jargon typical of documents like this.
The legal basis for everything we do with your data is the LGPD — Brazil's General Data Protection Law (Law No. 13,709/2018), in force since September 2020. The LGPD is one of the most comprehensive data protection laws in the world, heavily inspired by the European GDPR, and it gives Brazilian citizens real rights over their own data: the right to know what information a company holds about you, the right to correct inaccurate information, the right to request deletion of data that no longer needs to be retained, and the right to data portability. A bes365 respects each of these rights — and you may exercise them at any time through the privacy channel.
The CPF is the cornerstone of identity verification on the platform. Each account at bes365 is linked to a single CPF, which prevents duplicate accounts from being created and is essential for KYC (Know Your Customer) and anti-money laundering obligations required by betting market regulations. Your CPF is never shared with third parties for commercial purposes — it is used exclusively for identification, verification, and compliance with legal obligations.
Regarding payments, the bes365 works exclusively with Brazilian payment methods: Pix, boleto bancário, credit and debit cards, PicPay, Mercado Pago, and TED through the country's major banks. When you make a deposit via Pix, the transaction data travels through Brazil's financial system under the Banco Central's security rules. The bes365 receives payment confirmation — not your full bank account details. For withdrawals, the Pix key you provide is stored securely and used solely to process the requested payment.
Betting history is another sensitive data point that the platform handles with care. It is used by the support team to help resolve queries about results and settlements, by the compliance department to detect anomalous patterns that may indicate misuse of the platform, and is retained for the minimum period of 5 years required by anti-money laundering law. This history is not sold to third parties, is not used to build bettor profiles for external advertising purposes, and is not accessed by live casino providers such as Evolution Gaming or Pragmatic Play Live — those providers receive only an anonymous session identifier to operate the game.
The cookie question deserves special attention. Many online platforms use extensive tracking cookies to build behavioral profiles that are then sold to advertising networks. A bes365 does not do this. The cookies used are essential (required for login and session security), analytical (to understand how the platform is being used in aggregate terms, without individual identification), and preference-based (to remember settings such as favorite sports and language). Marketing cookies are only used with express consent and solely to measure the effectiveness of internal platform campaigns — never for external ad tracking.
Data security is another area where bes365 invests consistently. All communications are protected by 256-bit SSL/TLS encryption, passwords are stored only as secure hashes (never in plain text), two-factor authentication is available to all users, suspicious access attempts are continuously monitored, and a structured incident response plan is in place should any security event occur. If an incident putting personal data at risk is confirmed, the ANPD and affected users will be notified within the legally required timeframes — with no concealment or minimization of what occurred.
Finally, it's worth noting that no privacy policy can do the job alone — it needs to be backed by real practices. At bes365, this means internal access to personal data is restricted to employees with a genuine operational need, with all access logged and auditable; third-party data processors are contractually required to uphold the same protection standards; and a DPO is available to any user who wants to exercise their rights or ask questions. Privacy is an ongoing commitment — and bes365 treats it as such.
To exercise your LGPD rights or ask questions about your data:
🔒 privacidade@bes365.best
Response time: up to 15 business days
Betting is entertainment. We provide real tools to help you stay in control at all times.
Set daily, weekly, or monthly deposit limits in your account settings. A simple, effective way to keep your bankroll on track.
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Need a break? Temporary or permanent self-exclusion is available in your account settings — no paperwork, no waiting period, no judgment.
Bes365 is exclusively for users aged 18 and over with a valid CPF. Identity verification is mandatory for all registrations, no exceptions.
The most common questions about how we handle your personal data, answered directly.