Before using the platform, please read the Terms and Conditions of bes365. They define the rules of use and the rights and obligations of all users — and were written in plain language, without unnecessary legal jargon.
📋 On this page you'll find:
The key points of bes365's Terms and Conditions, summarized in a clear and straightforward way.
The bes365 is an exclusive platform for users aged 18 and over residing in Brazil. Registration requires a valid CPF, and identity verification is mandatory for withdrawals and bonus activation. Any account created with false information or by a minor will be immediately closed, with balances held pending review or refund as determined by case analysis.
Each individual may hold only one active account at bes365. Creating multiple accounts with the intent to accumulate bonuses or circumvent limits is strictly prohibited and will result in the permanent closure of all accounts involved, with any unconverted bonus balance forfeited. Your CPF is the unique identifier for each account on the platform.
Minimum deposit of R$ 20.00 via Pix, boleto bancário, credit or debit card, PicPay, or Mercado Pago. Pix withdrawals are processed in up to 15 minutes after approval. Withdrawals may only be made to bank accounts or Pix keys in the account holder's own name — never to third parties. Limits and timeframes may vary depending on the account's verification level.
All bonuses at bes365 have specific rollover requirements, deadlines, and qualifying bet conditions. The welcome bonus of up to R$ 500.00 requires the rollover to be completed within the set timeframe before any withdrawal of winnings generated by the credit. Bonuses accumulated through multiple accounts or incorrect information are automatically cancelled without prior notice.
Confirmed and accepted bets are considered binding. Bets on cancelled, suspended, or incomplete events are voided and the amounts returned to the account balance. The bes365 reserves the right to correct odds that are manifestly incorrect, notifying the user and offering the option to keep or cancel the bet at the correct price.
All personal data is processed in accordance with the General Data Protection Law (LGPD – Law No. 13.709/2018). Your financial information is protected with end-to-end encryption and is never shared with third parties without your explicit consent. The bes365 does not carry out international data transfers without the safeguards required by Brazilian law.
These Terms and Conditions ("Terms") govern the use of the platform bes365, available at bes365.best, and apply to all registered users. By creating an account or using any service provided by bes365, you confirm that you have read, understood, and fully agreed to the rules set out here. If you do not agree with any part of these Terms, do not use the platform.
By accessing the platform bes365, create an account, or place any bet or wager, the user confirms they have read and accept these Terms and Conditions in full, including the Privacy Policy and Responsible Gambling policies available on the corresponding pages of the site.
Acceptance is completed electronically at the time of registration, when the user checks the corresponding confirmation box. This action carries the same legal weight as a formal signature, pursuant to Law No. 14.129/2021 and the Brazilian Civil Code.
To create an account and use the services of bes365, the user must meet all of the following requirements:
The bes365 reserves the right to request proof of eligibility at any time, including identity and proof of address documentation. Accounts that do not meet the eligibility requirements will be closed and balances reviewed in accordance with the closure policy described in clause 11.
Registration at bes365 is free and can be done directly on the website or through the mobile app. During registration, the user must provide accurate, truthful, and up-to-date information. The CPF provided serves as the user's unique identifier on the platform — each CPF can only be linked to one active account.
Identity verification (KYC): To process withdrawals and activate certain promotions, identity verification is required. The necessary documents are:
Account security: The user is responsible for keeping their login credentials (email and password) confidential. The bes365 strongly recommends using a strong password and enabling two-factor authentication (2FA) in your account settings. Any unauthorized access must be reported to support immediately.
The bes365 accepts the following deposit methods, all tailored to the Brazilian market:
The minimum deposit is BRL 20.00. No deposit fees are charged by bes365. Any fees charged by the user's financial institution are the user's own responsibility.
All deposits must be made from an account or payment method in the name of the account holder at bes365. Third-party deposits are not accepted and will result in a temporary account hold pending investigation.
Withdrawals at bes365 are available to users with a verified account (KYC completed). Withdrawals may only be made to bank accounts, Pix keys, or digital wallets registered in the account holder's own name.
Processing timeframes:
Minimum withdrawal amount: BRL 30.00. Unconverted bonus balance cannot be withdrawn — only winnings generated from the bonus, after all rollover conditions have been fully met, are available for withdrawal.
The bes365 may request additional documentation for high-value withdrawals or in situations where the source of funds needs to be confirmed, in compliance with anti-money laundering regulations (Law No. 9.613/1998).
The bes365 offers bonuses and promotions regularly, including a welcome bonus of up to R$ 500.00 for new users. Each promotion has specific conditions described on its details page. The general rules that apply to all bonuses are:
Bets confirmed and accepted by the platform are binding. Once confirmed, a bet cannot be cancelled or changed, except where the Cash Out feature is available for the event in question.
Cancelled bets and incomplete events:
Odds errors: The bes365 reserves the right to correct obvious odds errors (values that are clearly incorrect or outside standard market range). Bets placed at odds that are recognized as erroneous may be voided and the amount returned to the user, or resettled at the correct price, at the platform's discretion. The user will be notified of any such change.
Bet limits: Each market has minimum and maximum bet limits. These limits are displayed on the bet slip before confirmation. The bes365 may adjust individual bettor limits based on their platform usage history.
The Live Casino games available at bes365 — including roulette, blackjack, baccarat, game shows, and live poker — are operated by certified third-party providers (Evolution Gaming, Pragmatic Play Live, Playtech, and others). The specific rules for each game are displayed in the interface before the round or session begins.
The outcomes of all live games are determined by real physical equipment — mechanical roulette wheels, card decks, and dice — filmed via live stream in certified studios. Results are genuinely random and audited by independent certification bodies.
The bes365 is committed to promoting responsible gambling. Sports betting and casino games are entertainment — and should be treated as such. The platform provides the following self-control tools for all users:
Users under 18 are strictly prohibited from using the platform. Parents and guardians should enable parental controls on shared devices. If you notice signs of problem gambling — in yourself or someone close to you — seek professional support and use the self-exclusion tools available.
The following are expressly prohibited at bes365 the following conduct, subject to immediate account closure and retention of any pending balance pending review:
You can close your account at any time by contacting us via live chat or email. If you have an available balance at the time of closure, it will be returned via Pix once the necessary verifications are complete, within the standard processing timeframe.
The bes365 reserves the right to suspend or close accounts in the following cases:
In the event of closure due to a violation, any unconverted bonus balance is cancelled. The balance of the user's own deposited funds not subject to fraud or illegal activity investigation will be returned to the account holder via Pix after the review period, which may take up to 30 business days.
The bes365 is not liable for financial losses resulting from bets or games placed in accordance with the platform's rules. Users fully acknowledge that betting involves risk and that the entire amount wagered may be lost.
The platform is also not liable for:
In the event of a verified technical failure on the platform that causes direct loss to the user, the bes365 reviews each case individually and, where applicable, provides compensation proportional to the verified loss.
The bes365 may update these Terms and Conditions at any time, particularly to comply with new regulations in the Brazilian sports betting market. Material changes will be communicated to the user by email (at the registered address) and/or through an in-platform notification, with at least 7 days' notice before taking effect.
Continued use of the platform after the updated Terms take effect constitutes acceptance of the new Terms. If you disagree with any changes, you must close your account before the effective date of those changes, with your balance returned in accordance with the closure procedures described in clause 11.
These Terms and Conditions are governed by Brazilian law, particularly the Brazilian Civil Code (Law No. 10,406/2002), the General Data Protection Law (LGPD – Law No. 13,709/2018), and the applicable regulations governing the regulated sports betting market in Brazil.
Any dispute arising from these Terms must first be submitted to an amicable resolution attempt through the support channel of the bes365. If no agreement is reached, the courts of the District of São Paulo/SP shall have exclusive jurisdiction to settle any disputes, with express waiver of any other venue, however privileged.
For questions, complaints, or clarifications regarding these Terms and Conditions, please contact bes365 via 24-hour live chat or by email at suporte@bes365.best.
Nobody enjoys reading terms and conditions — we get it. Long documents packed with legal jargon are the last thing anyone wants to deal with when all they want to do is sign up and bet on the Sunday classic. That's why bes365 took care to write these Terms in plain Portuguese, without the runaround, and to offer a summary of the key points right at the top of the page. The full text remains available, because transparency is one of the core values that guides the platform.
The most important point is eligibility: bes365 is exclusively for users aged 18 and over residing in Brazil, with a valid CPF. This is not a bureaucratic formality — it is a non-negotiable rule, required by the country's sports betting regulations and the platform's responsible gambling policy. Identity verification is carried out digitally, quickly, and only needs to be completed once to unlock withdrawals and the main promotions.
Regarding deposits and withdrawals, bes365 works exclusively with Brazilian payment methods. Pix is the primary one — and for good reason. Since the Banco Central launched it in 2020, Pix has become Brazil's go-to transfer method: instant, free, and available 24/7. On the platform, a Pix deposit hits your balance within seconds. A Pix withdrawal is processed in under 15 minutes. No other method comes close for the everyday Brazilian bettor.
Bonus rules are where most users have questions, and bes365 understands why. The concept of rollover — the requirement to wager a certain multiple of the bonus before withdrawing winnings — can seem complex at first glance. But the logic is straightforward: the bonus is an incentive for you to explore the platform, not a free cash gift you can withdraw right away. What bes365 guarantees is that the conditions are always clear, with a reasonable rollover and enough time to meet it without rushing.
For sports betting itself — Brasileirão, Copa do Brasil, Libertadores, UFC, NBB, e-sports — the rules are straightforward. Confirmed bets are binding. Cancelled events result in voided bets and refunded stakes. Obvious odds errors are corrected with notice to the user. Settlement always follows the official competition result, including any subsequent decisions by governing bodies such as the CBF or Conmebol's disciplinary committee.
In the Live Casino, things work a little differently because each round starts and ends in a matter of seconds or minutes. Bets are confirmed before the round begins and cannot be cancelled once the dealer has announced the start. Technical failures on the provider's side result in a void; connection failures on the user's side do not. For that reason, we always recommend playing on a stable connection — bes365 has the tables, the balance, and the support; the connection is the user's responsibility.
The responsible gambling policy of bes365 is not just decorative. Deposit limits, session alerts, and self-exclusion are real tools, available in any account's settings with no red tape. If gambling ever stops being entertainment and becomes a problem, the platform has the mechanisms to help — and users should not hesitate to use them. Permanent self-exclusion is irreversible precisely to protect those who need a firm boundary.
Finally, these Terms are updated periodically, particularly as the regulatory framework for sports betting in Brazil continues to evolve. The bes365 communicates material changes by email in advance, and the version currently in force is always the one published on this page. Any questions about these Terms can be answered via 24-hour support chat or by email at suporte@bes365.best.
Questions about these Terms? Reach out to us 24 hours a day.
📧 suporte@bes365.best
Create Account Log InThe bes365 collects and processes your personal data solely for account operation, identity verification, and payment processing, in full compliance with the General Data Protection Law (LGPD – Law No. 13.709/2018). Your financial information is protected with end-to-end encryption and is never shared with third parties without your express consent. Visit our Full Privacy Policy for full details.
Betting is entertainment. We provide real tools so you always stay in control.
Set daily, weekly, or monthly deposit limits in your account settings. A simple, effective way to keep your bankroll on track.
Set a time limit per session and receive automatic reminders. Playing with focus and a set time limit is always better than playing on autopilot.
Need a break? Temporary or permanent self-exclusion is available in your settings — no red tape, no waiting period, no judgment.
Bes365 is exclusively for users aged 18 and over with a valid CPF. Identity verification is mandatory for all registrations, no exceptions.
Common questions about bes365's rules answered directly.